12 Sections
10 Lessons
2 Weeks
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Introduction to the Aviation Industry
5
1.1
History and evolution of aviation
1.2
Structure of the airline industry
1.3
Types of airlines
1.4
Airport classifications
1.5
Aviation terminology
Fundamentals of Customer Service
5
2.1
Principles of excellent customer service
2.2
Customer expectations
2.3
Service quality standards
2.4
Professional etiquette
2.5
Building customer loyalty
Communication Skills
0
Passenger Check-in Operations
0
Airline Reservations
0
Baggage Services
0
Handling Flight Disruptions
0
Special Passenger Services
0
Aviation Safety and Security
0
Customer Relationship Management (CRM)
0
Professional Development
0
Practical Training and Industry Simulation
0
Airline Customer Service Management
Curriculum
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