Airline Ticketing and Reservation
This course provides comprehensive training in the principles and practices of airline ticketing and reservation systems. Students will learn how to create flight bookings, issue and reissue tickets, calculate fares, understand airline regulations, manage travel itineraries, and provide professional customer service. The program also introduces Global Distribution Systems (GDS), airport and airline operations, baggage policies, and travel documentation requirements. Upon completion, learners will have the practical skills needed to work confidently in airlines, travel agencies, tour companies, and other travel-related organizations.
- Comprehensive airline ticketing and reservation training.
- Experienced aviation industry instructors.
- Hands-on practical sessions.
- Flight reservation procedures.
- Passenger Name Record (PNR) creation and management.
- Domestic and international ticketing processes.
- Airline fare calculation and ticket pricing.
- Travel documentation and visa information.
- Airline customer service training.
- Airport operations overview.
- Interactive classroom sessions.
- Real-life case studies.
- Flexible weekday and weekend classes.
- Physical and online learning options.
- Certificate of Completion from Abtech School of Aviation and Maritime.
- Secondary school graduates.
- University and Polytechnic students.
- NYSC members.
- Job seekers.
- Travel agency staff.
- Airline personnel seeking career development.
- Tourism professionals.
- Entrepreneurs planning to establish travel agencies.
- Customer service professionals.
- Anyone interested in building a career in the aviation industry.
- Minimum of Secondary School Certificate (WAEC, NECO, GCE, or equivalent).
- Ability to read, write, and communicate in English.
- Basic computer knowledge is an advantage but not compulsory.
- Interest in aviation, travel, and tourism.
- Valid means of identification for registration.
- No previous airline experience is required.
- 14 Sections
- 111 Lessons
- 4 Weeks
- Introduction to the Aviation Industry6
- Fundamentals of Airline Ticketing7
- Airline Reservation Systems9
- 3.1Introduction to Computer Reservation Systems (CRS)40 Minutes
- 3.2Airline Inventory Management48 Minutes
- 3.3Sabre Reservation Workflow47 Minutes
- 3.4Passenger Booking Procedures35 Minutes
- 3.5Creating Passenger Name Records (PNRs)43 Minutes
- 3.6Reservation Status Codes50 Minutes
- 3.7Flight Availability and Seat Allocation40 Minutes
- 3.8Reservation Modifications and Cancellations20 Minutes
- 3.9Reservation Best Practices19 Minutes
- Global Distribution Systems (GDS)9
- Airline Fare Construction9
- 5.1Introduction to Airline Fares29 Minutes
- 5.2Fare Basis Codes42 Minutes
- 5.3Fare Components and Construction
- 5.4IATA Fare Rules45 Minutes
- 5.5Published and Private Fares60 Minutes
- 5.6Taxes, Fees, and Surcharges34 Minutes
- 5.7Currency Conversion and Exchange Rates
- 5.8Fare Calculation and Pricing30 Minutes
- 5.9Practical Fare Construction Exercises30 Minutes
- Ticket Issuance and RevalidationStudents learn the procedures for issuing, modifying, reissuing, validating, and refunding airline tickets while complying with airline policies.8
- 6.1Electronic Ticket Issuance45 Minutes
- 6.2Ticket Numbering System60 Minutes
- 6.3Ticket Coupons and Endorsements38 Minutes
- 6.4Ticket Revalidation Procedures37 Minutes
- 6.5Ticket Reissue Procedures45 Minutes
- 6.6Ticket Cancellation and Refunds34 Minutes
- 6.7No-Show Policies57 Minutes
- 6.8Practical Ticketing Scenarios45 Minutes
- Travel DocumentationThis module focuses on the documentation required for domestic and international travel and the responsibilities of ticketing professionals.8
- 7.1Passports and Passport Requirements46 Minutes
- 7.2Visa Types and Processing54 Minutes
- 7.3Travel Insurance46 Minutes
- 7.4Health and Vaccination Certificates59 Minutes
- 7.5Immigration and Customs Regulation46 Minutes
- 7.6TIMATIC Information System45 Minutes
- 7.7Entry and Transit Requirements49 Minutes
- 7.8Documentation Verification Procedures35 Minutes
- Flight Itinerary PlanningLearners develop the skills required to design efficient travel itineraries that meet customer needs while considering airline schedules, connections, and fare rules.8
- Baggage RegulationsStudents gain knowledge of baggage policies, allowances, and procedures for handling baggage-related issues.8
- Customer Service in Ticketing OperationsThis module develops interpersonal, communication, and customer care skills essential for airline and travel professionals.8
- Airline Sales and Travel Consulting7
- Aviation Safety, Security, and Compliance8
- Professional Development8
- Practical Training and Industry Simulation8
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"Excellent Training for Aspiring Airline Professionals!"
"The Airline Ticketing and Reservation course exceeded my expectations. The practical training, experienced instructors, and industry-relevant curriculum gave me the confidence to handle flight bookings, ticketing procedures, and customer service professionally. I highly recommend this course to anyone looking to build a successful career in the airline and travel industry."
