14 Sections
111 Lessons
4 Weeks
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Introduction to the Aviation Industry
6
1.1
History and evolution of aviation
12 Minutes
1.2
Structure of the airline industry
12 Minutes
1.3
Types of airlines
1.4
Airport classifications
12 Minutes
1.5
Aviation terminology
20 Minutes
1.6
Regulatory bodies (ICAO, IATA, NCAA, FAA, EASA
Fundamentals of Airline Ticketing
7
2.1
Introduction to airline reservation systems
2.2
Computer Reservation Systems (CRS)
12 Minutes
2.3
Global Distribution Systems (GDS)
21 Minutes
2.4
Flight schedules
15 Minutes
2.5
Airline route networks
14 Minutes
2.6
Seat inventory management
17 Minutes
2.7
Reservation workflow
16 Minutes
Airline Reservation Systems
9
3.1
Introduction to Computer Reservation Systems (CRS)
40 Minutes
3.2
Airline Inventory Management
48 Minutes
3.3
Sabre Reservation Workflow
47 Minutes
3.4
Passenger Booking Procedures
35 Minutes
3.5
Creating Passenger Name Records (PNRs)
43 Minutes
3.6
Reservation Status Codes
50 Minutes
3.7
Flight Availability and Seat Allocation
40 Minutes
3.8
Reservation Modifications and Cancellations
20 Minutes
3.9
Reservation Best Practices
19 Minutes
Global Distribution Systems (GDS)
9
4.1
Introduction to GDS
48 Minutes
4.2
Amadeus
38 Minutes
4.3
Sabre
54 Minutes
4.4
Galileo
45 Minutes
4.5
Worldspan
40 Minutes
4.6
Flight availability displays
28 Minutes
4.7
Booking commands
36 Minutes
4.8
Passenger Name Record (PNR) creation
43 Minutes
4.9
Queue management
42 Minutes
Airline Fare Construction
9
5.1
Introduction to Airline Fares
29 Minutes
5.2
Fare Basis Codes
42 Minutes
5.3
Fare Components and Construction
5.4
IATA Fare Rules
45 Minutes
5.5
Published and Private Fares
60 Minutes
5.6
Taxes, Fees, and Surcharges
34 Minutes
5.7
Currency Conversion and Exchange Rates
5.8
Fare Calculation and Pricing
30 Minutes
5.9
Practical Fare Construction Exercises
30 Minutes
Ticket Issuance and Revalidation
Students learn the procedures for issuing, modifying, reissuing, validating, and refunding airline tickets while complying with airline policies.
8
6.1
Electronic Ticket Issuance
45 Minutes
6.2
Ticket Numbering System
60 Minutes
6.3
Ticket Coupons and Endorsements
38 Minutes
6.4
Ticket Revalidation Procedures
37 Minutes
6.5
Ticket Reissue Procedures
45 Minutes
6.6
Ticket Cancellation and Refunds
34 Minutes
6.7
No-Show Policies
57 Minutes
6.8
Practical Ticketing Scenarios
45 Minutes
Travel Documentation
This module focuses on the documentation required for domestic and international travel and the responsibilities of ticketing professionals.
8
7.1
Passports and Passport Requirements
46 Minutes
7.2
Visa Types and Processing
54 Minutes
7.3
Travel Insurance
46 Minutes
7.4
Health and Vaccination Certificates
59 Minutes
7.5
Immigration and Customs Regulation
46 Minutes
7.6
TIMATIC Information System
45 Minutes
7.7
Entry and Transit Requirements
49 Minutes
7.8
Documentation Verification Procedures
35 Minutes
Flight Itinerary Planning
Learners develop the skills required to design efficient travel itineraries that meet customer needs while considering airline schedules, connections, and fare rules.
8
8.1
Principles of Flight Planning
8.2
Domestic Itinerary Planning
8.3
International Itinerary Planning
8.4
Multi-City Reservations
8.5
Connecting Flights
35 Minutes
8.6
Time Zones and International Date Line
8.7
Flight Schedule Interpretation
23 Minutes
8.8
Practical Itinerary Design
34 Minutes
Baggage Regulations
Students gain knowledge of baggage policies, allowances, and procedures for handling baggage-related issues.
8
9.1
Cabin Baggage Regulations
9.2
Checked Baggage Procedures
9.3
Excess Baggage Charges
9.4
Special Baggage Handling
9.5
Dangerous Goods Regulations
9.6
Lost and Delayed Baggage
9.7
Damaged Baggage Claims
9.8
Customer Assistance in Baggage Services
Customer Service in Ticketing Operations
This module develops interpersonal, communication, and customer care skills essential for airline and travel professionals.
8
10.1
Principles of Excellent Customer Service
10.2
Effective Communication Skills
10.3
Professional Telephone Etiquette
10.4
Handling Customer Complaints
10.5
Conflict Resolution
10.6
Cross-Cultural Communication
10.7
Service Recovery Techniques
10.8
Customer Relationship Management
Airline Sales and Travel Consulting
7
11.1
Airline Sales Fundamentals
11.2
Travel Needs Assessment
11.3
Corporate Travel Management
11.4
Group Reservations
11.5
Tour Package Sales
11.6
Ancillary Products and Services
11.7
Sales Closing Techniques
Aviation Safety, Security, and Compliance
8
12.1
Aviation Safety Principles
12.2
ICAO Standards and Recommended Practices
12.3
Aviation Security Measures
12.4
Passenger Security Screening
12.5
IATA Regulations
12.6
Dangerous Goods Awareness
12.7
Ethical and Legal Responsibilities
12.8
Emergency Response Procedures
Professional Development
8
13.1
Entrepreneurship in Travel and Tourism
13.2
Career Development and Job Search Skills
13.3
Problem Solving and Decision Making
13.4
Time Management
13.5
Professional Ethics
13.6
Workplace Communication
13.7
Teamwork and Collaboration
13.8
Leadership Skills
Practical Training and Industry Simulation
8
14.1
Practical Reservation Exercises
14.2
Live Ticketing Simulations
14.3
GDS Hands-on Practice
14.4
Case Studies and Problem Solving
14.5
Airline Customer Service Role Plays
14.6
Internship/Industrial Attachment
14.7
Final Practical Assessment
14.8
Capstone Project and Presentation
Airline Ticketing and Reservation
Curriculum
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